TERMS AND CONDITIONS

Warranty on DENSION products: It is the intention of Dension USA, Inc. to sell only quality products. Dension Audio Systems, LTD. offers a 1-year warranty on Dension iceLink products against defects in workmanship or materials, not extending to normal tear and wear. You must provide us with a copy of your invoice as a proof of purchase. Dension USA, Inc. will only replace or repair warranty items, purchased from Dension USA or its authorized dealers. No refunds will be given. Dension USA, Inc. or the product manufacturer will inspect or test all products prior to a warranty claim adjustment. This process may take up to 6 weeks. You must obtain an RMA number from either Customer Service or Technical Support prior to any return. All products we offer are warranted to be free from defects prior to installation. Any modification or improper use voids this warranty. This warranty does not cover installation. Dension USA, Inc. shall be the final arbitrator in interpreting the extent and remedy of warranty.

Warranty on DICE Electronics products: It is the intention of Dension USA, Inc. to sell only quality products. Dice Electronics, LLC. offers a 1-year warranty on Dice integration products against defects in workmanship or materials, not extending to normal tear and wear. You must provide us with a copy of your invoice as a proof of purchase. Dension USA, Inc. will only replace or repair warranty items, purchased from Dension USA or its authorized dealers. No refunds will be given. Dension USA, Inc. or the product manufacturer will inspect or test all products prior to a warranty claim adjustment. This process may take up to 6 weeks. You must obtain an RMA number from either Customer Service or Technical Support prior to any return. All products we offer are warranted to be free from defects prior to installation. Any modification or improper use voids this warranty. This warranty does not cover installation. Dension USA, Inc. shall be the final arbitrator in interpreting the extent and remedy of warranty.


Our Liability: Dension USA, Inc., its partners or affiliates shall not be liable for any consequential, incidental and contingent damages arising from, but not limited to, the sale, transportation, installation, use or repair of its products. Dension USA, Inc. cannot guarantee a vehicle or vehicle's electronic components to be compatible with any of its products due to the large variation in OEM and aftermarket systems. Customer shall be responsible in selecting a reputable installer with current liability insurance to cover any damage that may arise through installation of Dension USA, Inc. audio products and/or your vehicle. Dension USA, Inc.’s listing and any recommendation of facilities shall not constitute as a ground for any liability. Notwithstanding any other provision of this agreement, Dension USA, Inc.’s maximum combined liability shall be limited to the payments made by the facilitator under this agreement for the specific product that caused the alleged damages.

Backorders: Backorders will be shipped when they become available. Some items may require prepayment.

Special & International/Overseas Orders: Special orders must be paid in full, in advance and are non-refundable. All payments are made in USD. Foreign currency equivalent is determined by your creditor or bank, and may include surcharges. Shipping charges and any special handling charges will be added to the total. All duties and taxes applicable on the purchase are the responsibility of the customer. You shall keep a proof of your payment of duties and taxes and provide us with a copy when requested. You hereby grant the right to Dension USA, Inc. to charge any unpaid duties and taxes presented to us by the shipper, including a $25 processing fee on your behalf.

Legal Notice: All equipment sold under the presumption that the purchaser will use it in accordance with applicable federal and any state laws in a manner that is safe and shall discontinue its use as conditions warrant. Equipment shall never be installed or used in a manner where it may interfere with safety or safety equipment. Do not install cradle or mount in the path of the airbag system! The ice>Link cradle can be broken with proper force, or disassembled, and components can become loose from vibration or heat. Small components and packaging materials may become choking hazard when handled by children!
Customer Service is available toll free at 866.822.3673: Monday thru Friday 9:00 am to 6:00 pm Pacific Standard Time (PST). You must use this line for the following: status of order, shipment tracing, returns or warranties.

Technical Support on DENSION & Dice Electronics products: Call 562.595.5153 - Monday thru Friday 9:00 am to 5:00 pm Pacific Standard Time (PST). You must register your product at http://register.densionusa.com prior to calling technical support. Dension USA, Inc. highly recommends professional installation by a qualified automotive electrician or technician. Please review support documentation available at http://helpdesk.densionusa.com prior to calling us. Phone support assumes basic installer knowledge, and is limited to 5 minutes per call.

Dispute resolution: Dension USA, Inc. agrees to provide all reasonable methods to resolve any disputes or discrepancies, and you agree to contact us via our Customer Care toll-free number within 48 hours of any dispute. You also acknowledge and agree that you as the Authorized User or the Cardholder will not initiate any chargeback or claim procedure with our Merchant Bank or your creditor without obtaining a special confirmation number from us to verify that you provided us with the opportunity to resolve the claim or dispute, even if we were unable to provide a resolution.

Signature Required: For your protection, carriers require signature upon delivery. Dension USA, Inc. is not responsible for loss of merchandise if a signature waiver is on file or if packages are left unattended on delivery.

Damaged Items: Inspect your parcel carefully. If you receive an item damaged, notify the delivery company immediately (for FedEx call 1-800-GO-FEDEX, for UPS call 1-800-PICK-UPS). Do not discard any of the box, shipping label, packing material, or broken items. The delivery company must pickup the damaged goods and provide you with a claim number. You may provide us the claim number so we can follow up on the claim status – this may take up to several weeks. We are unable to send our replacement items until the claim is approved, or a payment is made for the 2nd shipment. We will issue a refund to your account promptly upon receiving reimbursement from the shipper.

Returns and exchanges on DENSION and Dice Electronics products: To return an item you must notify us within fifteen (15) days of receipt of your order to obtain a return merchandise authorization number (RMA). Dension USA, Inc. cannot accept packages without an RMA number. RMA must be clearly marked on the outside of the box. The product must be received by us, in original condition, with a full description of why the merchandise was returned, with respect to the product(s) within ten (10) working days of the notification. We will refund your merchandise purchase price, less shipping, and a 15% restocking fee. We will not accept merchandise returned COD or returned without an RMA number. All parts returned must be in original condition and in resalable condition in the original packaging. You must use a insured carrier service with a tracking number. Please provide us with return information when available. Refunds should appear typically within 2-3 billing cycle on your credit card statement. Returning a product without an RMA waives our responsibility of having to issue a refund, even if proof of delivery is available, due to our inability to match your purchase with the return; consequently leading to your loss of both the merchandise and any refund.

Delinquent returns: Items returned after 14 days may be subject to a 50% return fee. You must fax or send us a copy of your invoice, prior to returning the item. All refunds are then subject to inspection of the item. Special orders, group buys, or closeout items are not returnable. Items purchased over 30 days are not returnable. Regardless of circumstances, Dension USA, Inc. feels this is adequate time to verify fitment.

Apple iPod special terms: Dension USA, Inc. does not accept any returns on Apple iPod players. Dension USA, Inc. is an authorized Apple iPod reseller. If your iPod is defective or malfunctioning, you should contact Apple customer service directly. Dension USA, Inc. does not warrant any Apple iPod player returns. If you purchased an iPod + ice>Link bundle from Denson USA, Inc., and for any reason you would like to receive a refund on your purchase, we will only be able to refund the ice>Link portion of the purchase, and you will loose any discount given as a result of the bundle purchase.

Other 3rd party products or services: Dension USA, Inc. sells valuable merchandise provided by a 3rd party for the benefit of its customers. Such items may be shipped from a different warehousing location, and may arrive in a separate package. Availability of such items may be limited; items may be backordered from time to time. Please contact our customer service if you fail to receive such items in a timely manner. For any shipping damages, please follow the guidelines above.

Terms of Use: All text, graphics, user interfaces, visual interfaces, photographs, trademarks, artwork and computer code (collectively, "Content"), including but not limited to the design, structure, selection, coordination, expression, "look and feel" and arrangement of such Content, contained on this website is owned, controlled or licensed by or to Dension USA, and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws. Except as expressly provided in these conditions, no part of the website and/or Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including "mirroring") to any other computer, server, Web site or other medium for publication or distribution or for any commercial enterprise, without Dension USA's express prior written consent.
The information contained on this website is subject to change without notice.

Copyright © 2005 Dension USA, Inc.
All rights reserved.